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Digital Shipping Policy

Updated on: 24-07-2024

1. Scope of Digital Goods

unmAI offers a range of digital products and services, including but not limited to:

  • AI-assisted content writing
  • Marketing tools and templates
  • AI Vision
  • AI voiceover

All products are delivered digitally, and no physical goods are provided.

2. Delivery Method

Upon purchase, digital goods are delivered through one or more of the following methods:

  • Account Access: Products may be accessible directly through your user account on our website at app.unm.ai. Once logged in, you can download or access the digital goods you purchased from your dashboard.
  • Instant Access: For some products, immediate access may be provided via a direct link or in-browser experience upon completing the purchase.

3. Delivery Timeframe

Digital goods are typically available for download or access immediately upon purchase. In rare cases, delivery may take up to 24 hours due to technical issues or verification processes. If you experience delays, please contact our support team for assistance.

4. Non-Delivery

In the event that you do not receive your digital goods within the specified timeframe, please check your spam/junk email folders and ensure your email address is correctly associated with your unmAI account. If the issue persists, contact our support team at hello@unm.ai with your order details or raise an support ticket within the dashboard.

5. Access and Download Limitations

  • Access Period: Some digital goods may have an access period during which you can download or use the product. This period will be specified at the time of purchase.
  • Download Limits: Certain products may have a limited number of downloads or access attempts. These limits will be communicated to you at the time of purchase.

6. Digital Product Licensing

All digital goods provided by unmAI are subject to our Terms of Service and applicable licensing agreements. Unauthorized sharing, distribution, or reproduction of our digital products is prohibited.

7. Refund Policy

Our refund policy is detailed in our Refund Policy document. Please review it for information on returns and refunds for digital goods.

8. Support and Assistance

If you encounter any issues with accessing, downloading, or using our digital goods, please contact our customer support team via the support system in the portal or at hello@unm.ai. We are committed to ensuring your satisfaction and will respond to inquiries promptly.

9. Changes to this Policy

unmAI reserves the right to modify this Digital Shipping Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates.

For further inquiries or assistance, please contact us at hello@unm.ai.

Thank you for choosing unmAI!

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